Refund policy

Order cancellation policy

Thank you very much for your trust in and support of our products.

Please note that once we have verified your payment and confirmed your order, our team begins preparing it for shipment immediately, so that delivery is as fast and accurate as possible.

For this reason, orders cannot be cancelled once the purchase has been completed.

We sincerely apologize for any inconvenience this policy may cause and thank you for your understanding. Our goal is to give every customer a smooth, transparent and straightforward ordering experience.

If you need any further help, whether with shipping information, product details or advice for your next order, our team is always happy to assist you.

Exchange policy – conditions and responsibilities

The exchange or refund process can only begin once the customer has received the parcel and wishes to exchange the item or request a refund, by contacting kosothailand@e-lead.co.th to start the process.

Exchange costs

Shipping: the customer is responsible for the cost of shipping the exchange item to their address.

Important notes

By sending a parcel back to Koso Technology (Thailand) Co., Ltd., the customer accepts all terms and conditions.
The final decision on how any case is handled rests solely with Koso Technology (Thailand) Co., Ltd. and is final for the exchange process.

If you have any questions or need further help, please contact customer service at kosothailand@e-lead.co.th.

Refund policy – conditions and responsibilities

1. Return requirements

Items must be new, unused, in perfect condition and in their original packaging with all seals and tags intact.
Return requests must be made within 30 days of receiving the item.
Items found to have damage not caused by shipping, or caused by improper use, cannot be returned.

2. Costs to note

Original shipping fees are non-refundable.
A 10% restocking fee is deducted from the total refund.
Orders that are already being shipped cannot be cancelled and must be returned instead.

3. Tracking and responsibility

We are committed to transparent parcel tracking for every customer.
If an item is marked as delivered but the customer reports it missing, we will investigate with the carrier. This takes 2–10 business days.
If the carrier confirms that the item was delivered, we cannot be held responsible for that parcel.

4. Refund process

Once the returned item arrives and passes inspection at our warehouse in Thailand, we will issue the refund or ship the exchange item as agreed.
Refunds are processed within 2–3 business days after inspection.

Important notes

By sending a parcel back to the company, the customer accepts all terms and conditions.
The final decision on how any case is handled rests solely with the company and is final for the return process.
Orders that used a discount or promotion are not eligible for a refund, except where the item is defective or the wrong item was shipped.

Thank you for your trust. If you need further help, please contact kosothailand@e-lead.co.th.